FAQ
1. What is ShopSherpa?
ShopSherpa is a powerful, current generation, AI sales agent that goes on your website. You’ve seen primitive versions on other sites, and your own use of these things—as a shopper—may have been unimpressive. ShopSherpa uses artificial intelligence to deliver a completely satisfying customer experience. Think of ShopSherpa chatbots as another star salesperson, but instead of working on a sales floor, they work on your website. (And they’re a lot less expensive than human salespeople.)
ShopSherpa is the flagship product of Icecap AI, Inc. (It was previously called "AskAway".)
2. How much does it cost? Is there a set-up fee?
ShopSherpa’s standard salesbot costs only $66/month with an annual membership ($795/yr).
There's no free trial, because the initial setup requires research and customization regarding your business. But there's also no set up fee. Cancel anytime you wish.
3. How do I get started?
Sign up today, with a credit card, and provide us the URL of your business. We'll take that and create an initial AI for your site, or reach out if there are any issues. You can sign up here.
4. Why are ShopSherpa's chatbots better than others?
ShopSherpa's AI Salesbots do more than answer questions. They literally steer the customers to the products they want, serve up those products (pictures and in-depth information), negotiate with customers if authorized to do so, and make sales on-the-spot…all the way to shopping-cart checkout. In short, they do what a trained in-store salesperson does.
a) ShopSherpa chatbots are heavily trained on every website in which they’re installed. The knowledge comes from content on the website itself, knowledge provided from the website’s owner that’s harvested for this purpose, access to the Web as a whole, and industry-specific knowledge in those vertical industries where ShopSherpa is specializing. This means ShopSherpa is ready to start answering questions on Day 1, and knows far more than do most simple chatbots, or even most Day 1 sales staff.
b) ShopSherpa chatbots are meticulously engineered to function like helpful and friendly sales people. They are designed to actually engage conversationally (we call it “conversational commerce”) with customers, draw them out, validate and support their goals, encourage them in multiple ways, and ultimately lead most every question back to a topic that can result in a sale. In other words, they function just like the very best salespeople do. Consumers buy from those they like, and just as a top salesperson will establish rapport and “be liked” by consumers, so too will our ShopSherpa agents.
c) ShopSherpa agents are built on proprietary technology and expertise, including seven patent applications. This lets them not only aspire to being top sales agents for a company, but to actually succeed in that role.
d) ShopSherpa chatbots don’t get stumped by tough questions, or even frivolous ones. Ask them literally anything: about the weather, achieving world peace, or the secrets to the universe. Not only will they not be flummoxed and deliver a “can’t help you with that” canned answer, they will dialogue with the customer productively and creatively, and—this is important—always find a way to move that customer other issues, back towards the subject of making a purchase. Again, isn’t that what a skilled salesperson does?
e) Simplicity and Affordability. ShopSherpa chatbots start at $66/month, can be trained and delivered in as little as a few days, and can be installed in about 90 seconds.
5. Who is behind this product?
ShopSherpa is a product of Icecap.AI, a company that brings together some of the top AI and online marketing expertise in the world.
The Founder, Jacques Voorhees, is the creator of Polygon.Net, the first online trading platform in the world for diamonds and jewelry, launched in 1984, and which revolutionized the world of diamond trading. (Millions of dollars a day trade on Polygon, which is now a unit of MDF Commerce.)
Lead investors in Icecap.AI are (a) Erik Voorhees, (Jacques’ son) one of the most well-known names in blockchain and AI in the world, as the founder of both ShapeShift, and ChatGPT competitor Venice.AI; and (b) Michael Terpin, a well-known company founder in the crypto, Web3, and AI space.
In aggregate, these are three of the most reputable and recognized industry leaders in their respective markets. All this expertise is now available to you, via the ShopSherpa product.
6. How long does it take to set up?
It can be up and running in 2-3 business days. You can sign up today, and provide your website URL in the process. We'll create the agent for your website and provide you with a working code snippet and a testing site a few days later. You can upload it to your site right away, or you can test out your AI agent and provide us any adjustments you'd like to make to it.
7. Do you specialize in a specific industry?
Yes, our marketing efforts are focused on companies in the (a) gem, jewelry and watch industries, (b) original art, and (c) rare wine and spirits. But ShopSherpa doesn’t care. It happily answers questions about any company, in any industry. Give it a try, you have nothing to lose.
8. My site isn't ecommerce, it's more informational. Would this be appropriate for me?
Absolutely, ShopSherpa is there to answer questions. Whether it’s a prelude to an ecommerce transaction, or just a customer needing information, ShopSherpa will rise to the occasion.
9. My question isn't covered here, how do I get it answered?
Go to ShopSherpa's own chatbot (lower right corner of this screen), and ask away! However, there are always limits on what AI can discuss, so please reach out to us at inquiries@icecap.ai and ask our team anything you'd like.