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Terms & Conditions

Icecap AI Salesbot Service – Terms and Conditions

Effective Date: August 1, 2025

Please read these Terms and Conditions (“Agreement”) carefully before using the Icecap AI Salesbot Service (“Service”) provided by IcecapAI, Inc. (“Icecap,” “we,” “us,” or “our”), a Delaware corporation. By signing up for or using our Service, you (“Customer,” “you,” or “your”) agree to be bound by this Agreement.

1. Service Description

Icecap provides an AI-powered chatbot designed to engage consumers, access your product database as made available by you, display product details and images, and negotiate and close sales as permitted by you. The Service includes:

  • Delivery of a code snippet for Customer to embed on their website.
  • Initial scraping of Customer’s website to create a knowledge base.
  • Optional additional training based on Customer-supplied information.
  • Ongoing basic updates and corrections without additional charge, at Icecap’s discretion.

2. Fees and Payment

Fees for the Service are as stated on the sign-up page at the time of your enrollment and may vary over time. By subscribing to the Service, you authorize Icecap to charge your provided payment method according to the plan you select (e.g., monthly or annual). Unless you cancel your subscription prior to the renewal date, your Service will automatically renew, and you will be charged for the next billing period.

We do not offer refunds for unused portions of the subscription if you cancel before the end of the billing period.

Company’s pricing is based on an estimated dollar cost of AI usage per month. If, in the Company’s sole determination, Customer’s usage consistently exceeds expected usage patterns, Company reserves the right to either:

  • Increase Customer’s subscription fee, including during a prepaid period.
  • Adjust product features or performance to reduce usage, with Customer approval.
  • In either case, Customer has the right to cancel the Service and receive a prorated refund for any unused subscription fees.

3. Delivery Timeline

We aim to deliver your setup materials (test link and code snippet) within 5 business days of order, though delivery times may vary.

4. Customer Responsibilities

  • You are responsible for embedding the provided code snippet on your website.
  • You are responsible for reviewing the test bot and notifying Icecap of any inaccuracies within five (5) business days.
  • Ongoing updates to training will be made at no additional cost, but Icecap reserves the right to discontinue Service (with pro-rated refund) if training updates become excessive, at our sole discretion.

5. Acknowledgment of AI Limitations

The chatbot is AI-driven. It includes a visible disclaimer that it is AI and that responses may sometimes be incorrect. You acknowledge and accept that incorrect or inaccurate responses may occur and are not grounds for liability.

6. Limitation of Liability

ICECAP’S LIABILITY FOR ANY CLAIM ARISING OUT OF THIS AGREEMENT OR THE SERVICE SHALL BE LIMITED TO THE AMOUNT PAID BY CUSTOMER FOR THE CURRENT BILLING CYCLE (MONTHLY OR ANNUAL, AS APPLICABLE). IN NO EVENT SHALL ICECAP BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND.

7. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

8. Intellectual Property

All intellectual property rights in and to the Service, including patent-pending technology, belong solely to Icecap. Customer may not copy, modify, reverse-engineer, or otherwise exploit the Service beyond its intended use.

9. Termination

  • Customer may cancel the Service at any time.
  • Icecap may suspend or terminate Customer’s access to the Service immediately if (a) Customer breaches any term of this Agreement, or (b) excessive retraining burdens are placed on Icecap as determined solely by Icecap, or (c) if usage amounts exceed expected benchmarks, as outlined in paragraph 2.

10. Governing Law and Dispute Resolution

This Agreement shall be governed by and construed under the laws of the State of Colorado, without regard to its conflict of law principles. Any dispute arising out of or relating to this Agreement shall be resolved through binding arbitration in Denver, Colorado, USA, administered by the American Arbitration Association.

11. Amendments

Icecap reserves the right to modify this Agreement at any time. Updated terms will be posted on our website and will become effective immediately.

12. Entire Agreement

This Agreement constitutes the entire agreement between Customer and Icecap regarding the Service and supersedes any prior agreements, written or oral.

13. Contact Information

IcecapAI, Inc.: info@icecap.ai

By signing up for the Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.